Booking Terms and Conditions

Within these booking Terms and Conditions, “you” and “your” means the person completing the booking form as party leader but these  Terms and Conditions apply to all other persons in the party (including anyone who is added or substituted at a later date). “We”, “us” and “our” means Heather and Andrew Bigg of 97 The Avenue, Lowestoft, NR33 7LH. 

“The property” means The Hoolet, 40 Carrington Terrace, Crieff, Perthshire, PH7 4DZ.

Booking Contract

  1. You (the person signing the form as party leader) agree to enter into a contract with us on the following terms and conditions and you agree to make all members of your party aware of these terms and conditions.

  2. You must be 18 years of age or over when the booking is made.

  3. The contract commences when we have issued the booking.

Booking procedure

2.1 Please contact us to obtain confirmation of availability. Subject to availability and at your request, a provisional reservation will be made.

2.2 The completed booking form accompanied by a booking deposit of 25% of the rental must be returned to us within three working days (unless alternative arrangements have been agreed). For payment methods please see clause 3 below.

2.3 Bookings taken within six weeks of arrival at the property must be paid in full at the time of booking.

2.4 A reminder will be sent to you two weeks before the balance of payment is due. The balance of the rental cost and security deposit (see clause 4 below) must be paid six weeks before your arrival at the property failing which we reserve the right to treat the booking as cancelled and you will remain liable for 100% of the total costs of the booking.

Prices and payment

3.1 Our quoted prices for the property are for accommodation only and include standard cleaning on departure, bed linen and towels, electricity, gas, water and local taxes.

3.2 Payment may be made in pounds sterling by cheque or direct bank transfer. Post dated cheques cannot be accepted. Any banking charges raised against us for handling dishonoured cheques, bank transfers or any other payments will be passed on to you and you will be liable to reimburse us in respect of such charges within seven days.

Security deposit

4.1 A security deposit is required to cover the cost of any damage or breakages to or at the property, any additional cleaning and the cost of telephone calls and internet charges if over £5. The security deposit of £200 is payable with the balance of the rental cost.

4.2 The additional costs referred to at clause 4.1 above will be deducted from the security deposit and the remaining balance will be returned to you within four weeks of your departure from the property. If the security deposit is not sufficient to cover these additional costs you are required to pay any balance within fourteen days on demand.

4.3 We will inspect the property after your departure and notify you of any damage or breakages noted other than those matters reported to us already in accordance with clause 5 or otherwise.

4.4 We reserve the right to hold the security deposit for longer than four weeks if there is dispute over damage, or we are awaiting bills/proof of damage.

Your responsibilities

5.1 You must arrive and depart within the check-in and check-out times stipulated for the property unless special arrangements have been agreed in advance with us. Arrival must be after 4pm and departure must be made by 10am.

5.2 You must keep the property and all furniture, fittings, facilities, equipment and grounds in the same state of repair and condition as at the commencement of the holiday and in the same state of cleanliness and general order in which they were found. We reserve the right to make a deduction from your security deposit for any additional cleaning required over the usual number of hours committed to departure cleaning.

5.3 You must report to us promptly any breakages or damage so that we can make it good as quickly as possible for you and for subsequent guests. You may be responsible for payment of any breakages, loss or damage to the property and/or its contents caused by you.

5.4 You must not use fireworks anywhere within the property or within the grounds.

5.5 Smoking and the lighting of candles are not permitted within the property.

5.6 You are responsible for following the House Rules of the property (see Appendix 1) and for costs including consequential losses of not doing so. This includes failure of the sewage pump due to inappropriate material being introduced to the sewage system by you or your party.

5.7 You are responsible for the correct and decent behaviour of your party. Should you or a member of your party display dangerous, offensive or rude behaviour to us, our representatives or any third parties (eg neighbours) we reserve the right to require the person(s) concerned to leave the property forthwith.

5.8 Children under the age of 18 must be appropriately supervised by a responsible adult at all times.

5.9 You are responsible for you and your party maintaining acceptable levels of noise at the property and within the vicinity of the property particularly within the hours of 10pm to 8am. 

5.10 You must not exceed the number of people staying in the property agreed with us or allow anyone to stay at the property who is not included on the booking form. Please inform us of any changes to your party. You must not sublet the property. 

5.11 You are responsible for each party member's travel and health documentation (passports, driving licences, green card, motor insurance etc).

Our liability

6.1 We do not accept liability for any loss, damage or injury howsoever caused to you (or anyone in the party) or personal property save where personal injury or death is caused by our negligence. Any valuables left at the property are left at your own risk. It is essential, and your responsibility, to ensure that all doors and windows are closed and locked when leaving the property. We strongly advise that you take out adequate travel insurance (including liability for accidental damage to the property, cancellation cover and for medical and emergency expenses) prior to the commencement of your holiday.

6.2 Children should be monitored at all times and you should verify the suitability of children's equipment which is provided as we cannot accept responsibility.

6.3 We are not responsible for noise or disturbance originating outside the boundaries of the property.

6.4 We do not accept any liability for compensation where performance or prompt performance of our contractual obligations is prevented or affected by reasons outside our reasonable control including adverse weather conditions, acts of God, explosion, tempest, fire or accident, war or threat of war, civil disturbances and regulations of any kind on the part of government or local authorities, strikes, lock-outs or other industrial action or dispute.

6.5 We do not accept responsibility for the failure of public services such as water, electricity, gas, plumbing or sewerage systems or the unforeseen breakdown of domestic and mechanical equipment such as heating or plumbing systems, but we will endeavour to arrange prompt repair.

Loss of personal property

7. We will endeavour to return personal property belonging to you found at the property, and we may charge a reasonable administration fee to cover the costs of handling, storage, packing and postage of such property.


8. No animals are permitted at the property.

Access to the property

9. We and our representatives have a right of access to the property at any reasonable time during your stay to carry out essential maintenance. We will endeavour to give you reasonable notice if practicable. 

Alterations or cancellations by you

10.1 If you request any changes to your booking we will endeavour to comply but cannot guarantee to do so.

10.2 Cancellation by you of your booking must be in writing. The effective date of cancellation is the date we receive written notification. Our cancellation charges are detailed below -
- Cancellations more than 56 days before holiday start date: charge = your deposit
- Cancellations between 56 and 28 days: charge = 50% of total cost of your booking
- Cancellations less than 28 days before holiday start date: charge = 100% of the total cost of your booking.

We advise you to have appropriate travel insurance cover.

10.3 If you cancel at any time we will endeavour to get a replacement client. If a replacement is obtained, we will refund all the monies paid by you for the rental less any difference in the total price you paid or would have paid and the price paid by the replacement client plus the deduction of our administration fees.

10.4 Where bookings have been made through third parties (eg for catering or transport services) you will be liable for the cancellation charges set out in their terms and conditions.

Alterations or cancellations by us

11.1 In the interest of continual improvement we reserve the right to make minor modifications to the furniture, amenities and facilities without any prior notice.

11.2 In the unlikely event of the property being unavailable on the date booked (for instance due to essential major repairs, flood or fire damage), we will refund all the monies paid to us by you but we will not otherwise be liable for any loss caused by such alteration or cancellation.

Website accuracy

12.1 The contents of our website have been prepared in good faith. We will inform you of any significant changes at the time of booking or as soon as possible if you have already booked, but shall not be liable for any minor or insignificant inaccuracy in descriptions and information.

12.2 We do not accept any responsibility for any changes or closures to local amenities or attractions mentioned in the website.

Right to evict

13.1 We may terminate the contract on notice, and in such case you and your party must leave the property without compensation being payable to you or any member of your party if: - 

13.2 This is deemed necessary by us where there is a serious breach by you or any member of your party of these Booking Terms and Conditions

13.3 Any complaints are made of anti-social behaviour or unreasonable breakages or damage, or smoking restrictions are not observed.

In such circumstances you will remain liable for any costs or damages incurred by us as a result of your breaching these Booking Terms and Conditions. We reserve the right to deduct such costs and damages from your security deposit but your liability is not limited to that amount.

Privacy Policy

14.1 We make it our highest priority to ensure that your personal information provided to us remains secure and confidential. We will not sell your information to third parties. We will only disclose any personal information when required to do so by any lawful authority or as required by law.


These terms and conditions and the contract to which they apply are governed in all respects by Scottish law and the Scottish courts only shall have jurisdiction in relation to them.

Appendix 1.

House Rules

A very warm welcome! We really want you to enjoy your holiday here in The Hoolet and to get the best out of the house, the garden, Crieff and the surrounding very beautiful area. To that end, we have a set of House Rules to facilitate your stay.

1. Do please tell us if there is a problem with the house when you arrive, or if one arises during your stay. We want it all to be just right for you - and for our subsequent guests.

2. The other rules - 

  • No smoking 

  • Please don't wear outdoor footwear indoors

  • No animals (this is because some of our own regular guests have severe allergy problems with a wide range of animals, even "hypoallergenic" ones, unfortunately)

  • No naked flames except for the gas hob in the kitchen, so no candles, fires, barbecues or fireworks. 

  • No deep fat frying - eg chip pans

  • Stick to the rules about what you can and can't put down the sink drains and toilets - you risk paying costly call out charges if you don't! 

  • Please don't remove the timers for the table lamps - you can over-ride their "off" status by sliding up the switch on their left hand side

  • Please don't fiddle with the boiler controls or central heating time-switches - the system is complex with under-floor heating on the lower two levels of the house. You can adjust the room temperatures by turning the rotary thermostat knobs in the dining room, living room and lower bedroom, and by turning the thermostat knobs on the radiators in the other rooms. Heating and hot water are set to work 24/7.

  • Please use the chopping boards provided when preparing food. 

  • Please comply with the local Council's rubbish/recycling guidance - see notices on the kitchen bins and notice board.

  • Please leave the Venetian blinds down - you can open and close them by adjusting the two cords on their left-hand side. This is principally to comply with safety advice regarding long cords - if you do pull up the Venetian blinds, wind the cords round the cleat on the window frame to keep them out of reach of children.

When you're leaving us - 

  • Please strip the sheets and pillowcases from the beds you've used and put them along with your used towels in the bathroom - it's a big help for the cleaning team - thank you!

  • Please empty the bins from the house into the wheelie bins on the drive. Take your glass jars and bottles to a recycling bin - the nearest ones are in the Co-op supermarket car park opposite the far end of Carrington Terrace.

  • Leave  the house clean and tidy with everything in place as you found it - including all the keys!! Close all the windows and make sure the doors are locked (it goes without  saying that this should be done every time you leave the house.)

We very much hope you'll have enjoyed your stay and will have happy memories of your holiday. We look forward to welcoming you back again. Bon voyage!